How We Work

GOVERNANCE, STRATEGY, and LEADERSHIP are ixextricably interconnected; our work lies at the intersection of all three. A holistic approach ensures we make crucial connections that lead to the most effective solutions.

6 Guiding Principles: Our Promise to Our Clients

1.
WE NEVER ASSUME, WE VALIDATE

As organizational psychologists, we’re guided by data, not hunches.

Our initial work with clients frequently starts with a data collection and analysis phase, usually including in-depth interviews with key individuals whose perspectives will help to illuminate key issues and paths forward. These data are the individual puzzle pieces we assemble to create a balanced, well-rounded picture of the work ahead.

2.
OUR WORK IS FIRMLY ROOTED IN AN UNDERSTANDING OF HUMAN AND ORGANIZATIONAL BEHAVIOR

Human beings, and the organizations they create, are complex.

Unlike many firms that undertake similar work, we’re organizational psychologists by training, a fact that we believe provides a key advantage for our clients. Understanding the human motivations and cultural elements at play – not merely the business issues – is critical to creating solutions that take root and organizations will accept long-term.

3.
WE ADAPT TO YOUR CULTURE, NAVIGATING PURPOSEFULLY AND DISCREETLY

We’re flexible and custom-tailor the work and scope to your specific needs.

Whether we’re focused on strategy, CEO succession, or board culture, our work touches on some of the most confidential and sensitive work organizations do. Because we work hard to earn our clients’ trust, they allow us into their inner circle, sharing crucial information and providing access to others in their organization. There are often multiple entry points into a client engagement, and we adapt our course and methods to what works best in a given client culture.

4.
WE HELP TO GENERATE THE INSIGHTS THAT YIELD ACTIONABLE, MEASURABLE RESULTS

We know how to marshal the essential information, share it for maximum impact, and leverage it for needed change.

There’s the data analysis, there’s knowing how to make the connections that will yield practical solutions, and then there’s the art of sharing it to generate needed insights in a respectful and constructive way. Our clients tell us we’re skilled at all three. There’s nothing more satisfying for us than when we present our analysis, tailored to a client’s need, and see the lightbulbs go on all around the room. Then we work on turning those insights into results.

5.
WE WORK WITH YOU TO CREATE A PLAN YOU CAN IMPLEMENT

We help you create a roadmap to the future you envision for your organization.

We don’t leave you with just our analysis and recommendations, as many firms do. That would mean a job only half completed. We act as your guides on the road to change. Our work is not finished until you’ve got a real, workable plan that you can implement after we leave.

6.
WE’RE THERE WHEN YOU NEED US

If you hit a bump or need our support we’re available to help.

Even when we leave your organization we’re not gone. We’re committed to your success, and we know clients can encounter unanticipated roadblocks on the way to the future they envision. Our door is always open.